Returns & Exchanges
At Flat Out, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our streamlined process ensures that updating your wardrobe remains as effortless as your style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original shipping box and attach the prepaid return shipping label provided via our portal.
Drop Off Your Return
Hand over your package to the designated courier or drop it off at any authorized shipping location within 7 days of generating your label.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing